HP Customer Care
HP DeskJet printers set the standard for quality and
reliability, so you have made an excellent choice.
Should you need help, however, HP Customer
Care’s award-winning service and support is nearby
to provide expert advice on using your HP printer
or to answer specific questions about a problem
you are having. Whether online or by phone, you’ll
find the support you need—and you’ll find it fast.
HP Customer Care Online
Click your way to a quick solution!
HP Customer
Care Online
is a great place to go for answers to
questions about your HP products. You’ll get
instant access to everything from helpful printing
tips to the latest product and software updates—24
hours a day, seven days a week, all at no charge to
you.
If you have a modem connected to your computer
and subscribe to an online service or have direct
access to the Internet, you can obtain a wide variety
of information about your printer at the following
web sites:
English:
http://www.hp.com/support/home_products
French:
http://www.hp.com/cposupport/f/r
German:
http://www.hp.com/cposupport/de/
Japanese:
http://www.jpn.hp.com/CPO_TC/eschome.htm
Portuguese:
http://www.hp.com/cposupport/pt/
Spanish:
http://www.hp.com/cposupport/es/
From HP Customer Care Online you can link to
HP Customer Care User Forums
and
HP
Customer Care Email
.
HP Customer Care User Forums
They’re friendly. They’re informative. Check out our
online user forums. Simply review existing
messages left by other HP users to find the answers
you’re looking for. You can also post your
questions, then check back later for ideas and
suggestions from knowledgeable users and system
operators.
HP Customer Care by Email
Connect with HP via email and receive a personal
reply from an HP Customer Care service technician.
Responses are normally provided within 24 hours
of receipt (excluding holidays). A great option for
those non-urgent questions.
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Getting Help When Things Go Wrong
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Printer Software
Printer software (also referred to as a printer driver)
allows your printer to talk with your computer. HP
provides several options for getting printer software
and software updates:
•
Download the printer software by accessing the
HP Customer Care Online
web site. See “HP
Customer Care Online” on page 46 for the
addresses of the HP web sites.
•
If you are in the U. S. and need a software
update, you can download the printer
software from:
http://www.hp.com/support/home_products
.
If you do not have access to the web site, call
(661) 257-5565. Software updates are available
for the cost of the CDs plus shipping.
•
If you are outside the U.S. and cannot download
the driver from
HP Customer Care Online
(see
page 46), call the
HP Customer Care Center
(page 47) nearest you.
HP Customer Care Repair
If your HP printer is ever in need of repair, simply
call the
HP Customer Care Center
. A trained
service technician will diagnose the problem and
coordinate the repair process for you. This service is
free during your printer’s standard warranty.
Beyond the warranty period, repairs are charged on
a time and materials basis.
HP Customer Care by Phone
Within 90 days from the time of your purchase,
phone support is provided to you free of charge.
However, if you are calling long distance, long-
distance charges may apply. Before placing a call
for help, please make sure that:
1
You have checked your Quick Start Poster and
this User’s Guide for installation and
troubleshooting tips.
2
You have checked
HP Customer Care Online
(see page 46) for product help.
3
If you cannot solve your problem using the
above, then call an HP service technician while
you’re in front of your computer and printer.
Before you call, be sure you have the following
information:
•
Your printer’s serial number (the label is on
the printer’s bottom).
_______________________________
•
Your printer’s model number (the label is on
the front of the printer).
_______________________________
•
The model of the computer.
_______________________________
•
The version of the printer and software
program (if applicable).
_______________________________
Then we can help you with your questions
immediately!
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See the list below for your country’s
HP Customer
Care Center
phone number:
Africa/Middle East
41 22/780 41 11
Argentina (541)
778-8380
Australia
+61 3 8877 8000
Austria
43 (0) 660 6386
Belgium (Dutch)
32 (0)2 62688 06
Belgium (French)
32 (0)2 62688 07
Brazil 55 11
011 829-6612
Canada (905)
206-4663
Chile
800 36 0999
China
8610-65645959
Czech Republic
42 (2) 471 7321
Denmark
45 (0) 39 294099
Finland
358 (9) 2034 7288
France
33 (0) 143623434
Germany
49 (0) 180 532 6222
Greece
30 1 689 64 11
Hong Kong
(800) 96 7729
Hungary
36 (1) 252 4505
India
91 11 682 60 35
Indonesia
6221 350 3408
Ireland
353 (0) 1662 5525
Israel 972-9-9524848
Italy
39 (0) 2 264 10350
Japan, Tokyo
81 3 3335-8333
Japan, Osaka
81 6 6838 1155
Korea
02 3270 0700
Malaysia 03
2952566
Mexico D.F.
258 9922
Mexico, Guadalajara
01 800 472 6684
Middle East/Africa
41 22/780 41 11
Netherlands
31 (0) 20 606 8751
New Zealand
(09) 356-6640
Norway
47 (0) 22 116299
Philippines
65 272 5300
Poland
(+48) 22 519 06 00
Portugal
351 (0) 1 318 00 65
Russia
7095 923 50 01
Singapore
65 272 5300
Spain
34 (9) 02321 123
Sweden
46 (0) 8 6192170
Switzerland
41 (0) 84 8801111
Taiwan 886
2-2717-0055
Thailand
(66-2) 661 4011
Turkey
90 1 224 59 25
United Kingdom
44 (0) 171 512 5202
U.S. (208)
344-4131
Venezuela
800 47 888
Venezuela, Caracas
207 8488
After the Free Phone Support Period
You can still get help from HP for a fee. Prices are
subject to change without notice.
HP Customer
Care Online
help (see page 46) on the internet is
still available for free!
•
For quick questions in the United States only,
call (900) 555-1500. The charges are $2.50 per
minute and begin when you connect with a
service technician.
•
For calls from Canada, or for calls in the U.S.
that you anticipate might be longer than ten
minutes in length, call (800) 999-1148. The fee
is US $25 per call, charged to your Visa or
MasterCard.
•
If, during your phone call, it is determined that
your printer requires repair and you are within
your printer’s Limited Warranty period (see
page 61, Printer), you will not be charged for the
phone support service. However, for countries
where the above toll-free phone numbers are
not available, the regular long-distance charges
may apply.
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Getting Help When Things Go Wrong
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Extended Warranty Options
If you would like to extend your printer coverage
beyond the one year factory warranty, you have
the following options:
•
Consult your reseller to get extended coverage.
•
If your reseller does not offer service contracts,
please call HP directly and ask about our
HP Service Agreements. In the U.S., call (800)
446-0522; in Canada, call (800) 268-1221. For
HP Service Agreements outside the U.S. and
Canada, contact your local HP Sales Office.
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